Stop Press: MS Teams Live Chat now available

The Ultimate Live Chat platform

Don't let conversations stop in the contact centre. Either expand your Teams / Slack to chat to your customers or bring your existing live chat into the organisation.

And then expand across all your partner, suppliers and customers.

The Captivate Hub dramatically improves Customer Experience by eliminating the conversational dead ends caused by siloes of chat technology.

teams chat

The Mission

The Captivate Hub is a SaaS Platform that transforms Customer Experience (CX) by joining the conversations between organisations and their customers.

The SaaS Solution

An open SaaS platform that allows any channel, chatbot or live chat solution to co-exist.
This means employees, customers and AI chatbots can all chat and collaborate initially using MS Teams.

The Benefit

Greater customer happiness = higher retention rates and more sales.

captivate

Why CX Matters

The conversational market is forecast to grow from $7.2bn in 2020 to $17.4bn in 2024​
Key part of the conversational systems market is Customer Experience
CUSTOMER EXPERIENCE IS THE NEW BATTLEFIELD

  • 88% of companies now prioritizing customer experience in their contact centres.​
  • Tte​ importance of multi-channel servicing is increasing​
  • Mobile customer experience is becoming the priority ​
  • Self service help is the first choice – 67% of customers prefer self-service over speaking to a company representative​ ​

TOP PRIORITY FOR BUSINESS IN THE NEXT 5 YEARS

  • Customer Experience 45.9% 45.9%
  • Pricing 20.5% 20.5%
  • Product 33.6% 33.6%

Our Chat Messaging Platform Features

The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.

WEB CHAT WIDGET

A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.

NLP ROUTER

Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.

REPORTING

The Hub uses leading off the shelf reporting tools including:

  • PowerBI
  • Kibana
  • IBM Cognos

EXTERNAL COLLABORATION

Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.

OMNICHANNEL

Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.

ALCA

The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it - e.g. "Switch this chat to the Sales Bot". It also means the the Hub allows any live chat solution to be integrated.