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Live Chat Software

Revolutionary cloud-based live chat messaging solution for individuals and companies. Get started with Freemium.

Live Chat Messaging Platform

Don’t let conversations stop in the contact centre. Either expand your Teams / Slack to chat to your customers or bring your existing live chat into the organisation. And then expand across all your partner, suppliers and customers.
helping business grow Using

Live Chat Applications, Chatbot And Channels

Send instant messages to clients, users or channels in MS Teams. Efficiently manage your customer chats automatically.

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Chat To Messenger

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Chat To Twitter

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Chat To Instagram

Why CX Matters

The conversational market is forecast to grow from $7.2bn in 2020 to $17.4bn in 2024

Key part of the conversational systems market is customer experience

Customer Experience Is The New Battlefield

  • 88% of companies now prioritizing customer experience in their contact centres.
  • Tte​ importance of multi-channel servicing is increasing​
  • Mobile customer experience is becoming the priority ​
  • Self service help is the first choice – 67% of customers prefer self-service over speaking to a company representative​ ​
Customer Experience
45.9%
Pricing
20.5%
Product
33.6%

get started !

The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.

Multichannel Live Chat Solutions

The Captivate Hub will convert chat to support Facebook Messenger as a channel.

The Captivate Hub will convert chat to support Instagram Direct Messaging as a channel.

The Captivate Hub will convert chat to support WhatsApp as a channel.

whatsapp teams

IBM Watson Assistant allows customers to easily integrate AI conversation into their chat.

The Captivate Hub will convert chat to support Twitter as a channel via Direct Messaging.

The Captivate Hub will convert chat to support SMS as a channel. Text only is supported.

Captivate Hub Features

The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.
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Web Chat Widget

A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.

captivate router

NLP Router

Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.

captivate analytics

Reporting

The Hub uses leading off the shelf reporting tools including: PowerBI, Kibana and IBM Cognos

captivate collaboration

External Collaboration

Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.

captivate omnichannel

Omnichannel

Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.

captivate ALCA

ALCA

The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.

get started

The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.