Join the
Conversation
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Our Mission
To join the conversation between businesses and their customers to deliver an amazing customer experience
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The Solution
The Captivate Hub is a game changing platform that eliminates dead end conversations by removing barriers between customers & businesses
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The Captivate Hub
The Hub allows any combination of live chat, chatbot and channel from any vendor to coexist in the same organisation and across organisations. It also allows total analysis of all these conversations

- Captivating
- Frictionless
- Digital
customer interactions.

ABOUT US
Over these last years we kept running into problems associated with live chat and chatbot solutions. Complexities in setup, vendor lock-in, lack of channel support, bad bots, expensive and siloed live chat systems… and so on. So we built something to fix these, something to quickly and inexpensively ease the complexities of an organisation’s chat ecosystem. We call it The Captivate Hub and it exists to stop conversational dead ends.
Leadership Team

Chris Patterson
Founder
+30 years in Tech, Sales & Marketing

Jazz Dale
CEO
+20 years in Tech as CEO and Sales. Raised money, built & successfully exited 2 businesses

Lance Del Valle
CTO
Planning, team leadership

Jacob Capili
Head of Human Resources
5+ years recruitment experience

Patricia Aquino
Recruitment
Manages new recruitments
Our Clients

Local Government dealing with citizen information.
Challenge
Build a multi-channel human agent / chatbot solution to cover specific use cases (bin collections, reporting, complaints).
Solution
Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, Twitter and various chatbots.
Outcome
Early adopter of hub in Q1 2021 with further chatbot expansion planned for Q121.
Potential Users:
1800 staff
300,000 Citizens

Startup supplying mortgages via multichannel AI and website.
Challenge
Build a multi-channel human agent / chatbot solution to deliver mortgage advice.
Solution
Widget, MS Teams, Facebook Messenger, WhatsApp, and chatbot with website and webapp.
Outcome
Early adopter of hub in Q1 2021 with further chatbot expansion planned for Q121.
Potential Users:
Startup staff
UK Mortgage Market

Global Value Added Distributor.
Challenge
Global Value Added Distributor.
Solution
Conversational Hub with MS Teams and various chatbots.
Outcome
Early adopter of hub in Q1 2021.
Potential Users:
8,000 staff
Global Customers

SPF supplies high end financial advice via chatbot and website.
Challenge
Build a multi-channel human agent / chatbot solution to deliver mortgage advice.
Solution
Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, and chatbot with website and webapp.
Outcome
Early adopter of hub in January 2021 with further expansion planned for Q121.
Potential Users:
200 mortgage brokers
UK High Finance Market
What our customers
are saying
Blog
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How chat and massaging will change in the next few years?
We're using messaging apps more and more, from simple text-based services to chatbots. Thus, there is an explosion of messaging apps of all shapes and sizes. Messaging apps have...
News
MS Teams Live Chat with MS Bot Framework
Microsoft Teams Live Chat Over 100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with...
Builders can talk to Customers and Trades from MS Teams.
During our recent loft conversion, we were using WhatsApp to communicate with our builder but internally they had MS Teams. Their Trades used WhatsApp so it was a mess. The...
