Join the
Conversation
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Our Mission
To join the conversation between businesses and their customers to deliver an amazing customer experience
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The Solution
The Captivate Hub is a game changing platform that eliminates dead end conversations by removing barriers between customers & businesses
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The Captivate Hub
The Hub allows any combination of live chat, chatbot and channel from any vendor to coexist in the same organisation and across organisations. It also allows total analysis of all these conversations
- Captivating
- Frictionless
- Digital
customer interactions.
ABOUT US
Over these last years we kept running into problems associated with live chat and chatbot solutions. Complexities in setup, vendor lock-in, lack of channel support, bad bots, expensive and siloed live chat systems… and so on. So we built something to fix these, something to quickly and inexpensively ease the complexities of an organisation’s chat ecosystem. We call it The Captivate Hub and it exists to stop conversational dead ends.
Leadership Team
Chris Patterson
Founder
+30 years in Tech, Sales & Marketing
Jazz Dale
CEO
+20 years in Tech as CEO and Sales. Raised money, built & successfully exited 2 businesses
Lance Del Valle
CTO
Planning, team leadership
Adrian Bridgeman
Head of Operations
+23 years in Tech operational excellence & performance optimisation
Adrian Ngo
Product Manager
Product design, architecture
Chris Patterson
Founder
Jazz Dale
CEO
Lance Del Valle
CTO
Adrian Bridgeman
Head of Operations
Adrian Ngo
Product Manager
Our Clients
London Borough of Redbridge
Cleaning up the street with an AI-powered chatbot
Working with IBM Business Partner EscalateAI Ltd., the London Borough of Redbridge launched its new Binbot, powered by IBM® Watson® technology. The chatbot can answer questions related to routine rubbish collections and empowers the public to easily report dumped garbage and other nuisances.
Business Challenge
A leader in innovative public services, the London Borough of Redbridge wanted to simplify communication with residents regarding rubbish collection.
TRANSFORMATION
The borough launched an AI-powered chatbot that could answer straightforward questions and allowed users to find out when their holiday bin collection date was scheduled.
SOLUTIONS COMPONENTS
Cloud Object Storage
IBM Cloud Databases and Compose
IBM Cloud Private
Watson Assistant
Watson Tone Analyzer
Finding diamonds in the rough: harnessing AI solutions to identify the best mortgage leads Getting on the property ladder for the first time can be tricky, and people don’t always know when they’re ready. SPF Private Clients wanted to speed up the process of being qualified for Help to Buy. With help from EscalateAI, SPF Private Clients created a portal where applicants can upload documentation and chat with an AI chatbot and humans, with the top leads passed automatically to brokers.
SPF Private Clients
Business Challenge
TRANSFORMATION
SOLUTIONS COMPONENTS
Cloud Object Storage
IBM Cloud Databases and Compose
IBM Cloud Private
Watson Assistant
Watson Tone Analyzer
Local Government dealing with citizen information.
Challenge
Build a multi-channel human agent / chatbot solution to cover specific use cases (bin collections, reporting, complaints).
Solution
Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, Twitter and various chatbots.
Outcome
Early adopter of hub in Q1 2021 with further chatbot expansion planned for Q121.
Potential Users:
1800 staff
300,000 Citizens
Global Value Added Distributor.
Challenge
Global Value Added Distributor.
Solution
Conversational Hub with MS Teams and various chatbots.
Outcome
Early adopter of hub in Q1 2021.
Potential Users:
8,000 staff
Global Customers
SPF supplies high end financial advice via chatbot and website.
Challenge
Build a multi-channel human agent / chatbot solution to deliver mortgage advice.
Solution
Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, and chatbot with website and webapp.
Outcome
Early adopter of hub in January 2021 with further expansion planned for Q121.
Potential Users:
200 mortgage brokers
UK High Finance Market
Local Government dealing with citizen information.
Challenge
Build a multi-channel human agent / chatbot solution to cover specific use cases (bin collections, reporting, complaints).
Solution
Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, Twitter and various chatbots.
Outcome
Early adopter of hub in Q1 2021 with further chatbot expansion planned for Q121.
Potential Users:
1800 staff
300,000 Citizens
Startup supplying mortgages via multichannel AI and website.
Challenge
Build a multi-channel human agent / chatbot solution to deliver mortgage advice.
Solution
Widget, MS Teams, Facebook Messenger, WhatsApp, and chatbot with website and webapp.
Outcome
Early adopter of hub in Q1 2021 with further chatbot expansion planned for Q121.
Potential Users:
Startup staff
UK Mortgage Market
Global Value Added Distributor.
Challenge
Global Value Added Distributor.
Solution
Conversational Hub with MS Teams and various chatbots.
Outcome
Early adopter of hub in Q1 2021.
Potential Users:
8,000 staff
Global Customers
SPF supplies high end financial advice via chatbot and website.
Challenge
Build a multi-channel human agent / chatbot solution to deliver mortgage advice.
Solution
Conversational Hub with web widget, MS Teams, Facebook Messenger, WhatsApp, and chatbot with website and webapp.
Outcome
Early adopter of hub in January 2021 with further expansion planned for Q121.
Potential Users:
200 mortgage brokers
UK High Finance Market
What our customers
are saying
“We’re very proud to present the SPF Help to Buy chatbot in Ava, which IBM and Captivate made possible.”
“We’re very proud to present the SPF Help to Buy chatbot in Ava, which IBM and Captivate made possible.”
Blog
Bring WhatsApp customers into Microsoft Teams
The Captivate Hub is a new messaging platform that allows your clients to chat to you using WhatsApp right into a Microsoft Teams channel. This means they have great customer...
Imagine going to a chatbot party
You: Hi, where can I get a drink? Musicbot: I don’t know, I’m the Musicbot. You: OK, where’s the Drinksbot? Musicbot: I don’t know, I’m the Musicbot. You wander around and summon...
News
Builders can talk to Customers and Trades from MS Teams.
During our recent loft conversion, we were using WhatsApp to communicate with our builder but internally they had MS Teams. Their Trades used WhatsApp so it was a mess. The...
Polynomial.ai – Making cutting edge deep-learning accessible to enterprises
"Enterprise automation & intelligent workflows is one of the biggest investment areas in the enterprise tech landscape. And to meet this demand, countless startups and...
