Slack Live Chat with MS Bot Framework
Combine Slack, IBM Watson Assistant and FB Messenger with Captivate. Over 15 million daily active users are now working on Slack Live Chat which means they can instantly expand it to support omnichannel live chat with IBM Watson and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead, they can bring customers closer and improve CX but having those chats right there in Slack. Slack is the original internal unified communications application and is favoured by tech organisations which makes it a natural fit for The Hub.
Microsoft Bot Framework
The Microsoft Bot Framework and Microsoft’s Natural Language AI, LUIS are supported. These allows customers to easily integrate AI conversation into their chat ecosystem. The Hub will provide all standard channels as well as agent support via integrated live chat solutions.
Live Chat Applications And Channels
Send instant messages to clients, users or channels in MS Teams. Efficiently manage your customer chats automatically.
Chat To Messenger
Chat To Twitter
Chat To Instagram
The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.