MS Teams Live Chat

Over 100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead they can bring customers closer and improve CX but having those chats right there in Teams.

The Captivate Hub is a native Teams application, not a tab which means those conversations can be switched around the organisation, other Teams members can be added and the full functionality of Teams is preserved.

Amazon Lex
Amazon Lex

Amazon Lex

Amazon Lex provides high-quality text and speech language understanding. Developers can use this through an easy to use console. You can go from nothing to a fully functional chatbot system within a matter of minutes but also create the most complex of chatbots.

And of course you can sit in AWS.

Web Chat

The Captivate Hub has its own fully configurable Web Widget which can be placed anywhere on your website. Colours and avatars can all be altered as well as the Title and Subtitle. The file and emoticons buttons as well as opening hours of the site can be changed.

Facebook Messenger

The Captivate Hub will convert chat to support Facebook Messenger as a channel. Bot shortcuts are translated and cards, emoticons, images and file uploads are supported.

Instagram

The Captivate Hub will convert chat to support Instagram Direct Messaging as a channel. Bot shortcuts are translated and cards, emoticons, images and file uploads are supported.

WhatsApp

The Captivate Hub will convert chat to support WhatsApp as a channel. Bot shortcuts are converted to numbers and text and cards, emoticons, images and file uploads are supported

Twitter

The Captivate Hub will convert chat to support Twitter as a channel via Direct Messaging. Bot shortcuts are converted to numbers and text and cards, emoticons, images and file uploads are supported

SMS

The Captivate Hub will convert chat to support SMS as a channel. Text only is supported.