Combine Microsoft Teams, MS Bot Framework and Instagram
Chat middleware that gives you any live chat, any channel and any chatbot.
Microsoft Teams Live Chat
Over 100 million daily active users are now working on Microsoft Teams which means they can instantly expand it to support omnichannel live chat with IBM and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead they can bring customers closer and improve CX but having those chats right there in Teams.
The Captivate Hub is a native Teams application, not a tab which means those conversations can be switched around the organisation, other Teams members can be added and the full functionality of Teams is preserved.
Microsoft Bot Framework
The Microsoft Bot Framework and Microsoft’s Natural Language AI, LUIS are supported. These allows customers to easily integrate AI conversation into their chat ecosystem. The Hub will provide all standard channels as well as agent support via integrated live chat solutions.
The Captivate Hub will convert chat to support Instagram Direct Messaging as a channel. Bot shortcuts are translated and cards, emoticons, images and file uploads are supported.