Combine Rocket Chat, IBM Watson Assistant and Twitter
Chat middleware that gives you any live chat, any channel and any chatbot.
For organisations that don’t use internal collaboration solutions or want to keep it separate (for example in the Contact Centre) we have integrated Rocket Chat.
Why? It’s free, or at least it can be.
Hub users can use all the depth of Rocket Chat combined with the channels and bots of the hub knowing that there is no vendor lock-in and total data control.
IBM Watson Assistant
IBM Watson Assistant allows customers to easily integrate AI conversation into their chat. Watson natively supports channels however by using The Hub, customers are not tied in to IBM’s channel and live chat strategies or prices and can also add Microsoft, Amazon and Google NLP techs.
The Captivate Hub will convert chat to support Twitter as a channel via Direct Messaging. Bot shortcuts are converted to numbers and text and cards, emoticons, images and file uploads are supported