Omnichannel Slack Live Chat
The Captivate Hub lets you use Omnichannel Slack Live chat to support your customers via the channel of their choice.
This comes with support for web chat, Facebook Messenger , WhatsApp , Twitter and Instagram as well as IBM Watson and Amaxon Lex AIs.
Live Chat Applications, Chatbot And Channels
Send instant messages to clients, users or channels in MS Teams. Efficiently manage your customer chats automatically.
Chat To Messenger
Chat To Twitter
Chat To Instagram
Add Us On Slack!
Captivate Hub manage all your live chat in one web app. Chat your customers or bring your existing live chat into the organisation.
Captivate Hub Features
Web Chat Widget
A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.
Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.
The Hub uses leading off the shelf reporting tools including: PowerBI, Kibana and IBM Cognos
Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.
Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.
The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.
The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.