Slack Live Chat
Over 15 million daily active users are now working on Slack Live Chat which means they can instantly expand it to support omnichannel live chat with IBM Watson and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead, they can bring customers closer and improve CX but having those chats right there in Slack.
Slack is the original internal unified communications application and is favoured by tech organisations which makes it a natural fit for The Hub.