Combine Slack, IBM Watson Assistant and Twitter
Chat middleware that gives you any live chat, any channel and any chatbot.
Slack Live Chat
Over 15 million daily active users are now working on Slack Live Chat which means they can instantly expand it to support omnichannel live chat with IBM Watson and Microsoft bots. Customer Centre agents no longer have to move between a live chat solution and their internal collaboration system. Instead, they can bring customers closer and improve CX but having those chats right there in Slack.
Slack is the original internal unified communications application and is favoured by tech organisations which makes it a natural fit for The Hub.
IBM Watson Assistant
IBM Watson Assistant allows customers to easily integrate AI conversation into their chat. Watson natively supports channels however by using The Hub, customers are not tied in to IBM’s channel and live chat strategies or prices and can also add Microsoft, Amazon and Google NLP techs.
The Captivate Hub will convert chat to support Twitter as a channel via Direct Messaging. Bot shortcuts are converted to numbers and text and cards, emoticons, images and file uploads are supported