Why companies are now thinking strategically about their instant messaging platform
Proper communications are is one of the most effective things for growing any company or business. And Instant Messaging is one of the most effective tools to progress any business’s communications, even in the workplace. Instant messaging offers convenience and a track record while being almost as quick as phone conversations. Also crucially, it’s asynchronous, […]
Integrating facebook messenger with slack and Ms Word
Today’s business environment requires chat-based collaboration software, whether you work remotely or in-house. Teams can access Slack and MS team online workspace through easy channel sharing, lightning-quick navigation, and easy integration with hundreds of apps. Imagine integrating Facebook messenger with your working platforms like slack and ms Word. A work-focused version of Facebook recently merged […]
Why Embed Chat Into Your SaaS Platform?
Online communication is now an important platform for sharing one’s skills or helping others. An embedded chat option lets you have actual-time conversations with your customers while they’re on your SAAS platform. There’s much more to embedded chat programs than presenting brief customer support in the SAAS platform. The chat option dramatically improves customer experience […]
How Did MS Teams Become So Pervasive?
Features Of MS Team That Are Unique And Useful Now we will look at some Microsoft features that support the platform: Chat function Conversation within teams and channels Group conversation Document storage in SharePoint Online video calling and screen sharing Meetings over the Internet Telephone replacement Teams live events Breakout rooms Audio conferencing Protocols Integrations […]
Don’t say a word
Try saying any sentence and then try typing it. Which is easier (unless you are a 200 words per minute uber touch typist)? Since people tend to do whatever is easiest, why is chatting or texting so much preferable? Who is telephoning people only the 6th most popular app on a mobile phone? Chatting is slower […]
The Future’s not ours to see..
Fortune Teller Years ago my then partner once persuaded me to visit a fortune teller. Personally, I am beyond cynical about such things and it turned into a game of tease. The fortune teller was making these catch-all statements like “you have had a recent trouble”. I was winding him up by saying things like […]
Imagine going to a chatbot party Copy
You: Hi, where can I get a drink? Musicbot: I don’t know, I’m the Musicbot. You: OK, where’s the Drinksbot? Musicbot: I don’t know, I’m the Musicbot. You wander around and summon up the courage to go up to another bot. You: Hi, where can I get a drink? Jokebot: I don’t know, I’m the […]
Are you looking for a chat solution that will support your customers now and in the future?
The Captivate Hub is an enterprise-grade chat platform which supports every channel, live chat platform and AI under the sun. We’re so confident we can handle whatever comes our way, that we guarantee to never be out of date. You won’t find another chat solution like it on the market today. It’s not just an […]
Smarter Bots are designed to be Stupid
Natural Language bots are a bit like driverless cars. Great when they work but pretty bad when they don’t. When designing them (in both cases) the key is to not overstretch the tech. Have your automated car restricted to motorways and have your bot restricted in its subject area. That way a user knows, for example, […]
WhatsApp into Microsoft Teams
The Captivate Hub lets your clients use the app of their choice, typically WhatsApp, to chat with you and your back office in Microsoft Teams. This brings you closer to your client, buyer or vendor. But not too close – you get to choose who has access! You’ll need a WhatsApp for Business number which […]
