We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
More Info
Technology Needs
Avoid vendor lock-in
Reduce point-to-point integration between front and back-end
Reuse to make IT investment go further
Engage with business users around their tech choices
Begin to implement new and emerging tech
Abstract underlying systems and vendor NLP from interfaces
Use Hub to route conversations to the correct system or escalate to human
Create and own assets and integrations and reuse across applications
Create and own the conversational strategy across the organisation
Use data captured to train ML/AI systems
More Info
Business Needs
Better Customer Experience
Engage with IT around new Tech
Reduce customer service costs
Scale digital across business
Make better use of customer data
Seamless interaction through any channel
Reduce cost and simplify management of conversational systems
80/20 rule – handle the majority of requests without human
Create once and use across domains to scale digital transformation
