Embedded Chat Software

Developers Chat Software

The Hub supports any live chat solution but with the incredible explosion of MS Teams & Slack, we figured it wise to implement them as live chat solutions. This means that The Hub allows organizations from the smallest to the largest to easily expand their use of Microsoft Teams or Slack outside of their companies bringing live chat across all channels into Microsoft Teams and Slack

For Teams this isn’t just a tab on the Microsoft Teams app, but right there inside Microsoft Teams.

This means that anyone you choose within your organisation can talk to the outside world – contact center agents, subject matter experts or even C- Level execs without spending anything on a live chat platform. But if you want to bring your own live chat we can easily integrate it!

The Captivate Hub can be deployed into your cloud giving you total privacy and is also available as a Mobile SDK meaning you can easily embed live chat into your mobile apps.

Features:

  • Avoid Vendor Lock-In
  • Choose any technology you want
  • Future-proof your messaging architecture 
  • Know your customer in real-time 

The Hub

It is an open architecture that is designed to grow with the Conversational Systems industry and your business needs – as the industry adds vendors, chatbots, channels and live chat solutions, The Hub opens these all up to customers and organizations. This means that businesses can keep pace with the burgeoning conversational systems market leveraging its benefits while avoiding vendor lock-in.

Captivate Hub Features

The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.
captivate web widget

Web Chat Widget

A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.

captivate router

NLP Router

Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.

captivate analytics

Reporting

The Hub uses leading off the shelf reporting tools including: PowerBI, Kibana and IBM Cognos

captivate collaboration

Multiple Live Chat

Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales. Integrate ANY Live chat platform.

captivate omnichannel

Omnichannel

Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.

captivate ALCA

ALCA

The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.

helping business grow Using

Live Chat Applications, Chatbot And Channels

Send instant messages to clients, users or channels in MS Teams. Efficiently manage your customer chats automatically.

messenger.png

Chat To Messenger

twitter.png

Chat To Twitter

instagram.png

Chat To Instagram

get started

Our embedded platform or Mobile SDK comes in all shapes and sizes to fit your SaaS plans. Talk with us to find out how we can work together.