Stop Press: MS Teams Live Chat now available
Omnichannel
Chat Messaging Platform
Combine any channel, any chatbot, any Live chat. Effortlessly.
Avoid Vendor Lock-In
Choose any technology you want
Future-proof your messaging architecture
Know your customer in realtime
Imagine if your customer could use any of their favourite chat messaging platform apps like WhatsApp 
, Twitter 
or facebook 
to chat you.
What if they could reach you In One Place such as Microsoft teams chat 
, Slack 
or even your existing live chat messaging platform?
The Captivate Hub dramatically improves Customer Experience by eliminating the conversational dead ends caused by siloes of technology.
The Mission
The Captivate Hub is a SaaS Platform that transforms Customer Experience (CX) by joining the conversations between organisations and their customers.
The SaaS Solution
An open SaaS platform that allows any channel, chatbot or live chat solution to co-exist.
This means employees, customers and AI chatbots can all chat and collaborate initially using MS Teams.
The Benefit
Greater customer happiness = higher retention rates and more sales.
Why CX Matters
The conversational market is forecast to grow from $7.2bn in 2020 to $17.4bn in 2024
Key part of the conversational systems market is Customer Experience
CUSTOMER EXPERIENCE IS THE NEW BATTLEFIELD
- 88% of companies now prioritizing customer experience in their contact centres.
- Tte importance of multi-channel servicing is increasing
- Mobile customer experience is becoming the priority
- Self service help is the first choice – 67% of customers prefer self-service over speaking to a company representative
TOP PRIORITY FOR BUSINESS IN THE NEXT 5 YEARS
Our Chat Messaging Platform Features
The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.
WEB CHAT WIDGET
A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.
NLP ROUTER
Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.
REPORTING
The Hub uses leading off the shelf reporting tools including:
- PowerBI
- Kibana
- IBM Cognos
EXTERNAL COLLABORATION
Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.
OMNICHANNEL
Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.
ALCA
The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it - e.g. "Switch this chat to the Sales Bot". It also means the the Hub allows any live chat solution to be integrated.
Pricing
Choose A Plan That Works For You
Additonal costs will apply for chatbots, channels and live chat solutions.
These can be purchased directly or via Captivate.
Get started with the Captivate Hub Freemium offer. Up to 300 messages a month with Captivate branding in your web widget with Microsoft Teams or Slack live chat.
2 Weeks Free Trial
No credit card
Starter
1,500 Messages
1 Hub
Unlimited Websites
Unlimited Agents
- Market: All
- Who’s it for? Low cost Teams or Slack live chat with one chatbot
- A Hub is 1 combination of live chat, chatbot and channel.
- Price is monthly equivalent if paid for a year (20% discount)
Basic
10,000 Messages
2 Hubs
Unlimited Websites
Unlimited Agents
- Market: All
- Who’s it for? Low cost Teams or Slack live chat with one chatbot and another channel like WhatsApp or Facebook Messenger
- 2 Hubs can be combined to create any combination of live chat, chatbot or channel.
- Price is monthly equivalent if paid for a year (20% discount)
Pro
Most Popular50,000 Messages
4 Hubs
Unlimited Websites
Unlimited Agents
- Market: All
- Who’s it for?Teams or Slack live chat with one chatbot and two more channels like WhatsApp AND Facebook Messenger
- 3 Hubs can be combined to create any combination of live chat, chatbot or channel.
- Price is monthly equivalent if paid for a year (20% discount)
Business
100,000 Messages
Infinite Hubs
Unlimited Websites
Unlimited Agents
- Market: All
- Market: Medium Business
- Who’s it for? Omnichannel chat across any channel to any chatbot using Teams and/or Slack. Call Centres and Cross Organisational chat.
- These Hubs can be combined to create any combination of live chat, chatbot or channel.
- Price is monthly equivalent if paid for a year (20% discount)
Starter
1,500 Messages
1 Hub
Unlimited Websites
Unlimited Agents
- Market: All
- Who’s it for? Low cost Teams or Slack live chat with one chatbot
- A Hub is 1 combination of live chat, chatbot and channel.
Basic
10,000 Messages
2 Hubs
Unlimited Websites
Unlimited Agents
- Market: All
- Who’s it for? Low cost Teams or Slack live chat with one chatbot and another channel like WhatsApp or Facebook Messenger
- 2 Hubs can be combined to create any combination of live chat, chatbot or channel.
Pro
Most Popular50,000 Messages
4 Hubs
Unlimited Websites
Unlimited Agents
- Market: All
- Who’s it for?Teams or Slack live chat with one chatbot and two more channels like WhatsApp AND Facebook Messenger
- 3 Hubs can be combined to create any combination of live chat, chatbot or channel.
Business
100,000 Messages
Infinite Hubs
Unlimited Websites
Unlimited Agents
- Market: All
- Market: Medium Business
- Who’s it for? Omnichannel chat across any channel to any chatbot using Teams and/or Slack. Call Centres and Cross Organisational chat.
- These Hubs can be combined to create any combination of live chat, chatbot or channel.
Bespoke Enterprise packages available including self hosting in any cloud
Enterprise Pricing
For large enterprise please contact us – each situation is different. The Captivate Hub works in a multi-cloud environment, securely supporting RedHat, Azure, AWS, IBM Cloud.
- Run in your own private cloud
- Private Data
- 4/7 Support
- Industry Standard Security
