Multichannel MS Teams Live Chat
The Captivate Hub lets you use Multichannel MS Teams Live chat to support your customers via the channel of their choice.
This comes with support for web chat, Facebook Messenger , WhatsApp , Twitter and Instagram as well as IBM Watson Chatbots.
Multichannel Live Chat Solution
Live Chat Applications, Chatbot And Channels
Send instant messages to clients, users or channels in MS Teams. Efficiently manage your customer chats automatically.
Chat To Messenger
Chat To Twitter
Chat To Instagram
Captivate Hub Features
Web Chat Widget
A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.
Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.
The Hub uses leading off the shelf reporting tools including: PowerBI, Kibana and IBM Cognos
Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.
Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.
The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.
More About Captivate Hub
The Hub supports any live chat solution but with the incredible explosion of MS Teams, we figured it wise to implement it as a live chat solution. This means that The Hub allows organizations from the smallest to the largest to easily expand their use of Microsoft Teams outside of their companies bringing live chat across all channels into Microsoft Teams, not just a tab on the Microsoft Teams app, but right there inside Microsoft Teams. This means that anyone you choose can talk to the outside world – contact center agents, subject matter experts or even C- Level execs without spending anything on a live chat platform.
- Expand Microsoft Teams to the outside world
- Supports all major channels
- Numerous and expanding extra features such as Natural Language routing and a selection of main vendor services
- Supports leading vendor chatbots
- Open and growing platform for channels, live chat solutions, chatbots and system integrations
- Platform for developers to add their own Natural Language apps
It is an open architecture that is designed to grow with the Conversational Systems industry and your business needs – as the industry adds vendors, chatbots, channels and live chat solutions, The Hub opens these all up to customers and organizations. This means that businesses can keep pace with the burgeoning conversational systems market leveraging its benefits while avoid
The Captivate Hub Freemium offer. Unlimited use of all The Hub features for two weeks then permanent Freemium of up to 300 messages a month.