Combine Rocket Chat, MS Bot Framework and Twitter

Chat middleware that gives you any live chat, any channel and any chatbot.

Rocket Chat

For organisations that don’t use internal collaboration solutions or want to keep it separate (for example in the Contact Centre) we have integrated Rocket Chat.

Why? It’s free, or at least it can be.

Hub users can use all the depth of Rocket Chat combined with the channels and bots of the hub knowing that there is no vendor lock-in and total data control.

Microsoft Bot Framework

The Microsoft Bot Framework and Microsoft’s Natural Language AI, LUIS are supported. These allows customers to easily integrate AI conversation into their chat ecosystem. The Hub will provide all standard channels as well as agent support via integrated live chat solutions.

Twitter

The Captivate Hub will convert chat to support Twitter as a channel via Direct Messaging. Bot shortcuts are converted to numbers and text and cards, emoticons, images and file uploads are supported

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