Don’t say a word

Don’t say a word

Try saying any sentence and then try typing it.  Which is easier (unless you are a 200 words per minute uber touch typist)?  Since people tend to do whatever is easiest, why is chatting or texting so much preferable? Who is telephoning people only the 6th most popular...
The Future’s not ours to see..

The Future’s not ours to see..

Fortune Teller Years ago my then partner once persuaded me to visit a fortune teller. Personally, I am beyond cynical about such things and it turned into a game of tease.  The fortune teller was making these catch-all statements like “you have had a recent trouble”....
Imagine going to a chatbot party  Copy

Imagine going to a chatbot party Copy

You: Hi, where can I get a drink? Musicbot: I don’t know, I’m the Musicbot. You: OK, where’s the Drinksbot? Musicbot: I don’t know, I’m the Musicbot. You wander around and summon up the courage to go up to another bot. You: Hi, where can I get a drink? Jokebot: I...
Smarter Bots are designed to be Stupid

Smarter Bots are designed to be Stupid

Natural Language bots are a bit like driverless cars.  Great when they work but pretty bad when they don’t.  When designing them (in both cases) the key is to not overstretch the tech. Have your automated car restricted to motorways and have your bot restricted...
Bring WhatsApp customers into Microsoft Teams

Bring WhatsApp customers into Microsoft Teams

Are you an Accountant, Estate Agent, Builder or Recruiter? The Captivate Hub is a new messaging platform that allows your clients to chat to you using WhatsApp right into a Microsoft Teams channel. This means they have great customer experience and don’t lose...