Case Studies

The chatbot built in just two weeks for Redbridge Council over Christmas has helped reduce contact centre call volumes by 25%.  At  it’s peak on January 2nd the bot handled 185 unique sessions and over 1600 messages. You can read an article about it in the Ilford Recorder here. Cabinet member for transformation and engagement, Councillor Helen …

25% Call Reduction at Redbridge Council Read More »

SPF Private Clients Finding diamonds in the rough: harnessing AI solutions to identify the best mortgage leads The UK’s Help to Buy scheme helps first-time buyers onto the property ladder – and floods mortgage brokers with complex and time-consuming mortgage applications. To help process leads, SPF Private Clients engaged IBM Business Partner Captivate to create …

SPF Is now an IBM Reference Read More »