[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Banner” module_class=”banner-section” _builder_version=”4.4.9″ background_color=”#000558″ width=”100%” min_height=”1234px” custom_margin=”-45px||||false|false” custom_padding=”30px||||false|false” custom_padding_tablet=”35px||75px||false|false” custom_padding_phone=””][et_pb_row _builder_version=”4.9.2″ custom_margin=”60px|auto|0px|auto|false|false” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” custom_padding=”||||false|false”][et_pb_column type=”4_4″ _builder_version=”4.9.2″][et_pb_image src=”https://www.captivat.io/wp-content/uploads/2021/03/Imagine-Desktop3.png” title_text=”Imagine Mobile5″ src_tablet=”https://www.captivat.io/wp-content/uploads/2021/03/Imagine-Mobile2.png” src_phone=”https://www.captivat.io/wp-content/uploads/2021/03/Imagine-Mobile5.png” src_last_edited=”on|phone” disabled_on=”off|off|off” _builder_version=”4.9.2″ _module_preset=”default” width_tablet=”” width_phone=”” width_last_edited=”on|desktop” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”50px||||false|false”][/et_pb_image][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.9.2″ custom_margin=”|auto|0px|auto||”][et_pb_column type=”1_3″ _builder_version=”4.4.9″][et_pb_image src=”https://www.captivat.io/wp-content/uploads/2021/01/The-Captivate-Hub-written-light.png” title_text=”The Captivate Hub (written light)” align_tablet=”center” align_phone=”” align_last_edited=”on|tablet” _builder_version=”4.9.2″ _module_preset=”default” max_width_tablet=”500px” max_width_phone=”” max_width_last_edited=”on|desktop” custom_margin_tablet=”” custom_margin_phone=”||||false|false” custom_margin_last_edited=”on|phone”][/et_pb_image][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.4.9″][et_pb_text _builder_version=”4.9.2″ header_2_font=”Acumin Pro||||||||” header_2_text_color=”gcid-d4984fc9-ce32-46b1-b670-d51511df0f30″ header_2_font_size=”30px” header_3_font_size=”30px” custom_margin=”10px||||false|false” custom_padding=”13px|||||” inline_fonts=”Acumin Pro” global_colors_info=”{%22gcid-d4984fc9-ce32-46b1-b670-d51511df0f30%22:%91%22header_2_text_color%22%93}”]
Combine
Any channel
Any chatbot
Any live chat
…effortlessly.
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Avoid Vendor Lock-In | Choose any technology you want
Future-proof your messaging architecture | Know your customer in realtime
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Avoid Vendor Lock-In
Choose any technology you want
Future-proof your messaging architecture
Know your customer in realtime
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.4.9″][et_pb_column type=”4_4″ _builder_version=”4.4.9″][et_pb_divider _builder_version=”4.4.9″ custom_margin=”76px||-82px|||” custom_padding=”||62px|||”][/et_pb_divider][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” min_height=”70px” custom_padding=”22px|||||”]
The Captivate Hub dramatically improves Customer Experience by eliminating the conversational dead ends caused by siloes of technology.
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The Mission
The Captivate Hub is a SaaS Platform that transforms Customer Experience (CX) by joining the conversations between organisations and their customers.
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The SaaS Solution
An open SaaS platform that allows any channel, chatbot or live chat solution to co-exist.
This means employees, customers and AI chatbots can all chat and collaborate initially using MS Teams.
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The Benefit
Greater customer happiness = higher retention rates and more sales.
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Why CX Matters
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The conversational market is forecast to grow from $7.2bn in 2020 to $17.4bn in 2024
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Key part of the conversational systems market is Customer Experience
[/et_pb_text][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” text_font_size=”16px”]CUSTOMER EXPERIENCE IS THE NEW BATTLEFIELD
88% of companies now prioritizing customer experience in their contact centres.
Tte importance of multi-channel servicing is increasing
Mobile customer experience is becoming the priority
Self service help is the first choice – 67% of customers prefer self-service over speaking to a company representative
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TOP PRIORITY FOR BUSINESS IN THE NEXT 5 YEARS
[/et_pb_text][et_pb_counters bar_bg_color=”gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06″ _builder_version=”4.9.2″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”||10px||false|false” animation_style=”fade” box_shadow_style=”preset3″ global_colors_info=”{%22gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06%22:%91%22bar_bg_color%22%93,%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%93,%22gcid-d4984fc9-ce32-46b1-b670-d51511df0f30%22:%91%93}”][et_pb_counter percent=”45.9″ _builder_version=”4.9.2″ _module_preset=”default” title_font=”Poppins||||||||” title_font_size=”16px” background_color_default=”#f4f4f4″ background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#ff6800″ use_percentages=”on” allow_player_pause_default=”off”]Customer Experience[/et_pb_counter][/et_pb_counters][et_pb_counters _builder_version=”4.9.2″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”||10px||false|false” animation_style=”fade” box_shadow_style=”preset3″][et_pb_counter percent=”20.5″ _builder_version=”4.9.2″ _module_preset=”default” title_font=”Poppins||||||||” title_font_size=”16px” background_color_default=”#f4f4f4″ background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#2ea3f2″ use_percentages=”on” allow_player_pause_default=”off”]Pricing[/et_pb_counter][/et_pb_counters][et_pb_counters bar_bg_color=”gcid-564fb523-792b-480d-a927-50c9d2e9f263″ _builder_version=”4.9.2″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”||10px||false|false” animation_style=”fade” box_shadow_style=”preset3″ global_colors_info=”{%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%22bar_bg_color%22%93}”][et_pb_counter percent=”33.6″ _builder_version=”4.9.2″ _module_preset=”default” title_font=”Poppins||||||||” title_font_size=”16px” background_color_default=”#f4f4f4″ background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#000558″ use_percentages=”on” allow_player_pause_default=”off”]Product[/et_pb_counter][/et_pb_counters][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_image src=”https://www.captivat.io/wp-content/uploads/2021/03/cx.jpg” title_text=”cx” disabled_on=”on|off|off” _builder_version=”4.9.2″ _module_preset=”default”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” module_id=”features” module_class=”features” _builder_version=”4.9.2″ background_image=”https://www.captivat.io/wp-content/uploads/2021/03/Header-1.png” custom_padding=”30px|0px|18px|0px||” global_module=”3196″][et_pb_row _builder_version=”4.4.9″ custom_padding=”27px|0px|68px|0px||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins||||||||” header_2_font_size=”28px” header_2_line_height=”1.4em” header_3_font=”||||||||” text_orientation=”center” max_width=”700px” module_alignment=”center”]
Some Features
The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.4.9″ min_height=”224px” custom_padding=”||45px||false|false”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”External Collaboration” image=”https://www.captivat.io/wp-content/uploads/2021/01/app-marketing-icon-08-6.png” icon_placement=”left” image_max_width=”68px” _builder_version=”4.9.2″ header_font=”Poppins|600||on|||||” header_font_size=”16px” header_line_height=”1.4em” body_font=”||||||||” body_font_size=”15px” body_line_height=”1.8em” max_width_last_edited=”off|desktop” animation_style=”fade” animation=”off” body_font_size_tablet=”” body_font_size_phone=”” body_font_size_last_edited=”on|desktop” border_radii_image=”on|14px|14px|14px|14px” border_width_all_image=”2px” border_color_all_image=”rgba(0,0,0,0.1)”]
Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.
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Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.
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The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.
[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.9.2″ background_enable_color=”off” custom_padding=”||80px||false|false”][et_pb_column type=”1_3″ _builder_version=”4.9.2″ background_color=”rgba(255,255,255,0.5)” custom_padding=”|||” border_radii=”on|5px|5px|5px|5px” custom_padding__hover=”|||”][et_pb_blurb title=”Web CHAT WIDGET” image=”https://www.captivat.io/wp-content/uploads/2021/01/app-marketing-icon-05-6.png” icon_placement=”left” image_max_width=”68px” _builder_version=”4.9.2″ header_font=”Poppins|600||on|||||” header_font_size=”16px” header_line_height=”1.4em” body_font=”||||||||” body_font_size=”15px” body_line_height=”1.8em” max_width_last_edited=”off|desktop” animation_style=”fade” animation=”off” border_radii_image=”on|14px|14px|14px|14px” border_width_all_image=”2px” border_color_all_image=”rgba(0,0,0,0.1)”]
A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.
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Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex. The NLP Router allows user based and automatic conversation switching.
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The Hub uses leading off the shelf reporting tools including:
- PowerBI
- Kibana
- IBM Cognos
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Pricing
Choose A Plan That Works For You
Additonal costs will apply for chatbots, channels and live chat solutions.
These can be purchased directly or via Captivate.
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Pricing” module_id=”pricing” _builder_version=”4.9.2″ background_color=”#fafafc” custom_padding=”70px|0px|0px|0px|false|false” global_module=”3205″][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” max_width=”1250px” custom_margin=”||50px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” text_font=”Poppins||||||||” text_text_color=”#FFFFFF” text_font_size=”20px” background_color=”gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06″ text_orientation=”center” max_width=”250px” module_alignment=”right” custom_padding=”15px|15px|15px|15px|true|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset3″ global_colors_info=”{%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%93,%22gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06%22:%91%22background_color%22%93}”]
3 Months Free Trial
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” max_width=”1250px” custom_padding=”||70px||false|false” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_pricing_tables featured_table_background_color=”#CEE6F2″ featured_table_header_background_color=”#000558″ header_background_color=”#04A2EC” featured_table_text_color=”#000558″ show_bullet=”off” featured_table_price_background_color=”#FFFFFF” featured_table_price_color=”#000558″ featured_table_currency_frequency_text_color=”#000558″ module_class=”custom-pricing-table” _builder_version=”4.9.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”gcid-564fb523-792b-480d-a927-50c9d2e9f263″ button_border_width=”0px” button_border_radius=”50px” button_font=”Poppins|600||on|||||” hover_enabled=”0″ global_colors_info=”{%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%22button_bg_color%22%93}” sticky_enabled=”0″][et_pb_pricing_table title=”Freemium ” sum=”FREE” button_url=”https://www.captivat.io/contact/?getstarted=freemium” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_transition=”on” sticky_enabled=”0″]
Up to 100 Unique Clients for 3 Months then 10 Unique Clients / Month
Market: Lifestyle Business
Who’s it for? Free live chat with any channel
[/et_pb_pricing_table][et_pb_pricing_table title=”Starter” currency=”£” per=”month” sum=”50″ button_url=”https://www.captivat.io/contact?getstarted=starter” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” background_enable_color=”off” hover_enabled=”0″ sticky_transition=”on” sticky_enabled=”0″]
50 Unique Clients / Month
Market: Small Business
Who’s it for? Low cost web live chat, any channels with Teams, Simple chatbots
[/et_pb_pricing_table][et_pb_pricing_table featured=”on” title=”Most Popular” subtitle=”Standard ” currency=”£” per=”month” sum=”100″ button_url=”https://www.captivat.io/contact?getstarted=standard” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” custom_css_main_element=”margin-top:-20px;” sticky_transition=”on”]
200 Unique Clients / Month
Market: Small Enterprise
Who’s it for? Low cost web live chat, any channels with Teams Complex chatbots Call Centre
[/et_pb_pricing_table][et_pb_pricing_table title=”Plus” currency=”£” per=”month” sum=”500″ button_url=”https://www.captivat.io/contact?getstarted=plus” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” sticky_transition=”on”]
Up to 2000 Unique Clients / Month
Market: Medium Business
Who’s it for? Low cost web live chat, any channels with Teams. Cross Organisation Call Centre
[/et_pb_pricing_table][et_pb_pricing_table title=”Enterprise” sum=”POA” button_url=”https://www.captivat.io/contact?getstarted=poa” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” sticky_transition=”on”]
No Limits
Market: Large Businesses
Who’s it for: Unlimited Messages Your Own Data Account Support Bespoke Configuration Private Cloud Containerized 99.9 SLA
[/et_pb_pricing_table][/et_pb_pricing_tables][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.9″ background_color=”#000558″ custom_padding=”||48px|||”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”Open Sans|600|||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins||||||||” header_2_font_size=”36px” header_2_line_height=”1.4em” text_orientation=”center” background_layout=”dark” max_width=”700px” module_alignment=”center”]
Enterprise Pricing
[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.9″ background_color=”#000558″ background_image=”https://www.captivat.io/wp-content/uploads/2021/03/crypto-bg-03-1-1.png” min_height=”273px” custom_margin=”-66px|||||” custom_padding=”79px||0px|||”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.4.9″ min_height=”271px”][et_pb_column type=”1_2″ _builder_version=”4.4.9″][et_pb_image src=”https://www.captivat.io/wp-content/uploads/2020/10/header-illustration-1.png” title_text=”header-illustration (1)” align=”center” _builder_version=”4.4.9″ width=”57%”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.4.9″][et_pb_text _builder_version=”4.4.9″ custom_margin=”||-43px|||” inline_fonts=”Acumin Pro”]For large enterprise please contact us – each situation is different. The Captivate Hub works in a multi-cloud environment, securely supporting RedHat, Azure, AWS, IBM Cloud.
- Run in your own private cloud
- Private Data
- 24/7 Support
- SLA
- Industry Standard Security
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