Combine any chatbot, live chat and channel using the Captivate Hub

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Combine

 

Any channel
Any chatbot
Any live chat

 

…effortlessly.

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Avoid Vendor Lock-In | Choose any technology you want

Future-proof your messaging architecture Know your customer in realtime

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Avoid Vendor Lock-In

Choose any technology you want

Future-proof your messaging architecture

Know your customer  in realtime

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The Captivate Hub dramatically improves Customer Experience by eliminating the conversational dead ends caused by siloes of technology.

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The Mission

The Captivate Hub is a SaaS Platform that transforms Customer Experience (CX) by joining the conversations between organisations and their customers.
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The SaaS Solution

An open SaaS platform that allows any channel, chatbot or live chat solution to co-exist.
This means employees, customers and AI chatbots can all chat and collaborate initially using MS Teams.
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The Benefit

Greater customer happiness = higher retention rates and more sales.
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Why CX Matters

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The conversational market is forecast to grow from $7.2bn in 2020 to $17.4bn in 2024​

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Key part of the conversational systems market is Customer Experience

[/et_pb_text][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” text_font_size=”16px”]CUSTOMER EXPERIENCE IS THE NEW BATTLEFIELD

88% of companies now prioritizing customer experience in their contact centres.​

Tte​ importance of multi-channel servicing is increasing​

Mobile customer experience is becoming the priority

Self service help is the first choice – 67% of customers prefer self-service over speaking to a company representative​
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TOP PRIORITY FOR BUSINESS IN THE NEXT 5 YEARS

[/et_pb_text][et_pb_counters bar_bg_color=”gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06″ _builder_version=”4.9.2″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”||10px||false|false” animation_style=”fade” box_shadow_style=”preset3″ global_colors_info=”{%22gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06%22:%91%22bar_bg_color%22%93,%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%93,%22gcid-d4984fc9-ce32-46b1-b670-d51511df0f30%22:%91%93}”][et_pb_counter percent=”45.9″ _builder_version=”4.9.2″ _module_preset=”default” title_font=”Poppins||||||||” title_font_size=”16px” background_color_default=”#f4f4f4″ background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#ff6800″ use_percentages=”on” allow_player_pause_default=”off”]Customer Experience[/et_pb_counter][/et_pb_counters][et_pb_counters _builder_version=”4.9.2″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”||10px||false|false” animation_style=”fade” box_shadow_style=”preset3″][et_pb_counter percent=”20.5″ _builder_version=”4.9.2″ _module_preset=”default” title_font=”Poppins||||||||” title_font_size=”16px” background_color_default=”#f4f4f4″ background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#2ea3f2″ use_percentages=”on” allow_player_pause_default=”off”]Pricing[/et_pb_counter][/et_pb_counters][et_pb_counters bar_bg_color=”gcid-564fb523-792b-480d-a927-50c9d2e9f263″ _builder_version=”4.9.2″ _module_preset=”default” background_color=”#f4f4f4″ custom_margin=”||10px||false|false” animation_style=”fade” box_shadow_style=”preset3″ global_colors_info=”{%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%22bar_bg_color%22%93}”][et_pb_counter percent=”33.6″ _builder_version=”4.9.2″ _module_preset=”default” title_font=”Poppins||||||||” title_font_size=”16px” background_color_default=”#f4f4f4″ background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#000558″ use_percentages=”on” allow_player_pause_default=”off”]Product[/et_pb_counter][/et_pb_counters][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_image src=”https://www.captivat.io/wp-content/uploads/2021/03/cx.jpg” title_text=”cx” disabled_on=”on|off|off” _builder_version=”4.9.2″ _module_preset=”default”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Features” module_id=”features” module_class=”features” _builder_version=”4.9.2″ background_image=”https://www.captivat.io/wp-content/uploads/2021/03/Header-1.png” custom_padding=”30px|0px|18px|0px||” global_module=”3196″][et_pb_row _builder_version=”4.4.9″ custom_padding=”27px|0px|68px|0px||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.2″ text_font=”||||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins||||||||” header_2_font_size=”28px” header_2_line_height=”1.4em” header_3_font=”||||||||” text_orientation=”center” max_width=”700px” module_alignment=”center”]

Some Features

The Captivate Hub is a platform that allows developers to easily build vendor agnostic natural language apps but we include a growing number of apps and features with it.

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.4.9″ min_height=”224px” custom_padding=”||45px||false|false”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”External Collaboration” image=”https://www.captivat.io/wp-content/uploads/2021/01/app-marketing-icon-08-6.png” icon_placement=”left” image_max_width=”68px” _builder_version=”4.9.2″ header_font=”Poppins|600||on|||||” header_font_size=”16px” header_line_height=”1.4em” body_font=”||||||||” body_font_size=”15px” body_line_height=”1.8em” max_width_last_edited=”off|desktop” animation_style=”fade” animation=”off” body_font_size_tablet=”” body_font_size_phone=”” body_font_size_last_edited=”on|desktop” border_radii_image=”on|14px|14px|14px|14px” border_width_all_image=”2px” border_color_all_image=”rgba(0,0,0,0.1)”]

Expand MS Teams and Slack to the outside world. This brings your customers closer to your organisation increasing retention and sales.

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Supports Messenger, WhatsApp, Twitter, Web Chat, Alexa, SMS, LinkedIn and more coming soon.

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The AI Live Chat Router (ALCA) is the Natural Language Interface to The Hub. This means users do not need to learn how to use The Hub, they just chat with it – e.g. “Switch this chat to the Sales Bot”. It also means the the Hub allows any live chat solution to be integrated.

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A fully customisable web chat widget with working hours, customisable forms, multi chat Panel, Search bar (linkable to Watson Discovery) Custom Responses (forms, video, cards) and much more.

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    Allowing multi-vendor, multi-purpose bots to exist in the same ecosystem is highly complex.  The NLP Router allows user based and automatic conversation switching.

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    The Hub uses leading off the shelf reporting tools including:

    • PowerBI
    • Kibana
    • IBM Cognos

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    Pricing

    Choose A Plan That Works For You

    Additonal costs will apply for chatbots, channels and live chat solutions. 
    These can be purchased directly or via Captivate.

    [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Pricing” module_id=”pricing” _builder_version=”4.9.2″ background_color=”#fafafc” custom_padding=”70px|0px|0px|0px|false|false” global_module=”3205″][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” max_width=”1250px” custom_margin=”||50px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_text _builder_version=”4.9.2″ _module_preset=”default” text_font=”Poppins||||||||” text_text_color=”#FFFFFF” text_font_size=”20px” background_color=”gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06″ text_orientation=”center” max_width=”250px” module_alignment=”right” custom_padding=”15px|15px|15px|15px|true|true” border_radii=”on|10px|10px|10px|10px” box_shadow_style=”preset3″ global_colors_info=”{%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%93,%22gcid-88618ab2-1eef-4b8e-a09d-af9ce1c90a06%22:%91%22background_color%22%93}”]

    3 Months Free Trial

    [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”4.9.2″ _module_preset=”default” max_width=”1250px” custom_padding=”||70px||false|false” hover_enabled=”0″ sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.9.2″ _module_preset=”default”][et_pb_pricing_tables featured_table_background_color=”#CEE6F2″ featured_table_header_background_color=”#000558″ header_background_color=”#04A2EC” featured_table_text_color=”#000558″ show_bullet=”off” featured_table_price_background_color=”#FFFFFF” featured_table_price_color=”#000558″ featured_table_currency_frequency_text_color=”#000558″ module_class=”custom-pricing-table” _builder_version=”4.9.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”gcid-564fb523-792b-480d-a927-50c9d2e9f263″ button_border_width=”0px” button_border_radius=”50px” button_font=”Poppins|600||on|||||” hover_enabled=”0″ global_colors_info=”{%22gcid-564fb523-792b-480d-a927-50c9d2e9f263%22:%91%22button_bg_color%22%93}” sticky_enabled=”0″][et_pb_pricing_table title=”Freemium ” sum=”FREE” button_url=”https://www.captivat.io/contact/?getstarted=freemium” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” hover_enabled=”0″ sticky_transition=”on” sticky_enabled=”0″]

    Up to 100 Unique Clients for 3 Months then 10 Unique Clients / Month

    Market:​ Lifestyle Business​

    Who’s it for?​ Free live chat with any channel

    [/et_pb_pricing_table][et_pb_pricing_table title=”Starter” currency=”£” per=”month” sum=”50″ button_url=”https://www.captivat.io/contact?getstarted=starter” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” background_enable_color=”off” hover_enabled=”0″ sticky_transition=”on” sticky_enabled=”0″]

    50 Unique Clients / Month

    Market: ​Small Business

    Who’s it for? ​Low cost web live ​chat, any channels ​with Teams, Simple chatbots​

    [/et_pb_pricing_table][et_pb_pricing_table featured=”on” title=”Most Popular” subtitle=”Standard ” currency=”£” per=”month” sum=”100″ button_url=”https://www.captivat.io/contact?getstarted=standard” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” custom_css_main_element=”margin-top:-20px;” sticky_transition=”on”]

    200 Unique Clients / Month

    Market:​ Small Enterprise ​

    Who’s it for?​ Low cost web live chat, any channels with Teams Complex chatbots​ Call Centre​

    [/et_pb_pricing_table][et_pb_pricing_table title=”Plus” currency=”£” per=”month” sum=”500″ button_url=”https://www.captivat.io/contact?getstarted=plus” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” sticky_transition=”on”]

    Up to 2000 Unique Clients / Month

    Market: ​Medium Business​
    Who’s it for?​ Low cost web live chat, any channels with Teams. Cross Organisation​ Call Centre​

    [/et_pb_pricing_table][et_pb_pricing_table title=”Enterprise” sum=”POA” button_url=”https://www.captivat.io/contact?getstarted=poa” button_text=”Get Started” _builder_version=”4.9.2″ _module_preset=”default” sticky_transition=”on”]

    No Limits​
    Market: Large Businesses ​
    Who’s it for:​ Unlimited Messages​ Your Own Data​ Account Support​ Bespoke Configuration​ Private Cloud​ Containerized​ 99.9 SLA​

     

    [/et_pb_pricing_table][/et_pb_pricing_tables][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.9″ background_color=”#000558″ custom_padding=”||48px|||”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”Open Sans|600|||||||” text_font_size=”16px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Poppins||||||||” header_2_font_size=”36px” header_2_line_height=”1.4em” text_orientation=”center” background_layout=”dark” max_width=”700px” module_alignment=”center”]

    Enterprise Pricing

    [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.4.9″ background_color=”#000558″ background_image=”https://www.captivat.io/wp-content/uploads/2021/03/crypto-bg-03-1-1.png” min_height=”273px” custom_margin=”-66px|||||” custom_padding=”79px||0px|||”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.4.9″ min_height=”271px”][et_pb_column type=”1_2″ _builder_version=”4.4.9″][et_pb_image src=”https://www.captivat.io/wp-content/uploads/2020/10/header-illustration-1.png” title_text=”header-illustration (1)” align=”center” _builder_version=”4.4.9″ width=”57%”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.4.9″][et_pb_text _builder_version=”4.4.9″ custom_margin=”||-43px|||” inline_fonts=”Acumin Pro”]For large enterprise please contact us – each situation is different.  The Captivate Hub works in a multi-cloud environment, securely supporting RedHat, Azure, AWS, IBM Cloud.

    • Run in your own private cloud
    • Private Data
    • 24/7 Support
    • SLA
    • Industry Standard Security

     
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